1. Overview
ClaimSetu Technologies Private Limited ("ClaimSetu", "we", "us", or "our")
is committed to protecting your privacy and ensuring the security of your
personal information. This Privacy Policy explains how we collect, use,
disclose, and safeguard your information when you use our platform,
website, and mobile applications.
Key Points
We collect information to provide and improve insurance survey services.
We never sell your personal data. You may request access, correction,
or deletion of your data at any time.
2. Information We Collect
Information You Provide
- Name, Email Address, Phone Number
- Date of Birth and Profile Information
- Government IDs and Surveyor Certifications
- Vehicle Registration & Insurance Details
- Survey Reports and Photos
- Payment Information
- Support Messages and Feedback
Information Collected Automatically
- Device Information
- Browser and Operating System
- Usage Analytics
- Location Data
- Cookies and Authentication Tokens
- Server Logs and Crash Reports
Information From Third Parties
- Insurance Companies
- Vehicle Registration Databases
- Payment Gateways
- Social Media Platforms
- Verification Services
| Data Category |
Purpose |
Legal Basis |
| Account Details |
Authentication |
Contract Performance |
| Survey Information |
Claim Processing |
Contract Performance |
| Payment Data |
Transaction Processing |
Contract Performance |
| Location Data |
Service Delivery |
Consent |
3. How We Use Your Information
Service Provision
- Create and manage accounts
- Assign surveyors and process claims
- Generate AI-based assessments
- Provide customer support
- Process payments and invoices
Platform Improvement
- Analyze usage patterns
- Improve user experience
- Develop AI features
- Detect fraud and optimize performance
Communication
- Service notifications
- Transaction confirmations
- Marketing communications (with consent)
- Feedback requests
4. Information Sharing and Disclosure
We do not sell your personal information.
Sharing Scenarios
- With your consent
- Cloud hosting and payment providers
- Insurance companies and surveyors
- Legal and regulatory requirements
- Business mergers or acquisitions
All third parties are contractually obligated to maintain confidentiality
and use the information only for approved purposes.
5. Data Security
- 256-bit SSL/TLS Encryption
- AES-256 Data Encryption
- Multi-Factor Authentication
- Security Audits & Penetration Testing
- Intrusion Detection Systems
- Role-Based Access Control
- 24×7 Monitoring
- Regular Backups
6. Data Retention
- Active Accounts: While account remains active
- Survey Records: Minimum 3 Years
- Access Logs: Minimum 6 Months
- Payment Records: 10 Years
- Marketing Data: Until Unsubscribed
7. Your Privacy Rights
- Access Your Data
- Correct Information
- Request Deletion
- Restrict Processing
- Withdraw Consent
- Opt-Out of Marketing
Contact us at privacy@claimsetu.com and we will respond within 30 days.
8. Cookies & Tracking Technologies
- Essential Cookies
- Performance Cookies
- Functional Cookies
- Advertising Cookies
You can control cookies through browser settings. Disabling some cookies
may affect platform functionality.
9. DPDP Act 2023 Compliance
ClaimSetu is fully compliant with the Digital Personal Data Protection
Act, 2023 and remains committed to complying with future amendments,
regulatory requirements, and industry standards.
- Secure Data Storage
- Access Control Mechanisms
- Real-Time Synchronization
- Platform Security Monitoring
- Compliance Reporting
10. Children's Privacy
ClaimSetu is not intended for individuals under 18 years of age.
We do not knowingly collect information from children.
11. Changes to This Policy
We may update this Privacy Policy from time to time. Material changes
will be communicated through email notifications, platform notices,
or in-app announcements.